Questions, answered
PRISMA FAQ
Color, materials, fit, ordering, shipping and the details that help you choose confidently.
What is colored moissanite?
Colored moissanite is laboratory-created silicon carbide with a colored appearance. It combines moissanite's characteristic brilliance and high scratch resistance with a more expressive range of hues.
Is moissanite a diamond?
No. Moissanite and diamond are different materials with different chemical composition and optical behavior. Moissanite typically shows more rainbow fire.
Is your moissanite lab-created?
Yes. Jewelry-grade moissanite in PRISMA pieces is laboratory-created.
What metal do you use?
Our current jewelry uses 925 sterling silver. Style-specific finish details may vary, so review the product photography and listing information for the piece you choose.
Are the rings resizable?
Current PRISMA ring styles use adjustable open-band designs. They allow small fit adjustments, but repeated or extreme bending can weaken the metal or disturb the setting.
Why can the color look different on my screen?
Screen calibration, brightness, ambient light, reflections and viewing angle affect color perception. Review all images for the selected variant and contact us if you are comparing close shades.
Why do some colors cost more?
Stone sourcing, color availability and production cost can differ by shade. The price shown after you select a color is the price for that exact variant.
Is the jewelry suitable for everyday wear?
Moissanite is highly scratch resistant, but the silver and setting still need sensible care. Avoid impacts, chemicals, swimming, showering, exercise and sleeping in your jewelry.
How should I clean my jewelry?
Use warm water, a small amount of mild soap and a very soft brush. Rinse carefully and dry with a lint-free cloth. Avoid abrasives and harsh chemicals.
Where do orders ship from?
Orders are fulfilled from China and travel to the United States by tracked cross-border parcel.
How long does delivery take?
Estimated transit is 5–10 business days after dispatch. Processing before dispatch is separate, and carrier or customs delays can occasionally extend transit.
Will I receive tracking?
Yes. When the order is dispatched, tracking information is sent to the email used at checkout. Initial carrier scans can take time to appear.
What is the return window?
Eligible return requests must be started within 30 calendar days after confirmed delivery. Please read the full Shipping & Returns policy before sending anything back.
Can I return earrings?
For hygiene reasons, earrings are eligible for change-of-mind return only when unworn and any protective packaging or hygiene seal remains intact. Incorrect, damaged or defective items are reviewed separately.
Who pays return shipping?
For change-of-mind returns, the customer pays return postage. If we confirm that an item is damaged, defective or incorrect, PRISMA will provide an appropriate solution and cover reasonable return costs when a return is required.
Can I cancel or change an order?
Contact us as soon as possible. We will try to help before dispatch, but changes and cancellations cannot be guaranteed after processing has begun or the parcel has been handed to the carrier.
How do I contact PRISMA?
Use the contact form and include the product name or order number, selected color and a clear description of the question. We aim to reply within two business days.