Shipping policy

Shipping destinations and origin

PRISMA currently accepts orders for supported United States addresses shown at checkout. Orders are fulfilled and dispatched from China using tracked cross-border parcel services.

Delivery estimate

Estimated transit is 5–10 business days after dispatch. Business days exclude weekends and public holidays. The estimate begins when the carrier accepts the parcel and does not include order preparation before dispatch.

Carrier capacity, customs processing, weather, security checks, remote destinations and address issues can extend delivery. If we cannot dispatch within a time specifically promised for your order, we will contact you with an updated estimate and the option to cancel for a full refund of the unshipped order.

Tracking

We send shipment confirmation and tracking to the email used at checkout after dispatch. Initial scans may take several business days to appear while the parcel moves between logistics partners.

Customs, duties and taxes

Cross-border parcels may be reviewed by customs. Taxes or duties collected by PRISMA will be shown at checkout. Any lawful import charge not collected at checkout is the recipient’s responsibility, except where applicable law requires otherwise.

Address and delivery problems

Check the address before ordering and contact us immediately if a correction is needed. Changes cannot be guaranteed after processing begins. If tracking has not updated for seven business days, or the parcel is more than five business days beyond the estimated window, contact us. A parcel confirmed lost in transit will be replaced or refunded, depending on stock and your preference.

For full return terms, see our Shipping & Returns page.